Question 1

Do you cater to Allergies and Intolerances?

Accepted Answer

At West 10, we are committed to providing a unique dining experience while prioritising your safety and well-being. Please be aware of our allergy policy as we carefully construct our menus. Unfortunately, we cannot cater for the following:

• Coeliac (we can accommodate gluten-free diets with advance notice)
 • Dairy
 • Lactose
 • Severe shellfish allergy
 • Severe nut allergy
 • Vegan

While we uphold high cleaning standards and diligently clean after every preparation to minimise the risk of cross-contamination, we want to be transparent that we cannot guarantee an allergen-free environment due to the compact nature of our kitchen.

Depending on the menu in place, we may occasionally accommodate:
 • Shellfish
 • Nut allergy

In specific cases, for shellfish and nut allergies, a waiver may be presented for your consideration. This document outlines our adherence to cleanliness regulations and cross-contamination procedures, ensuring you are informed and comfortable proceeding with your dining experience.

Please reach out via email or phone prior to making your reservation to discuss any dietary concerns or allergies. Your understanding and cooperation contribute to creating a safe and enjoyable dining environment for all.

Thank you for understanding.

Question 2

Is there accessibility for guests who may require special assistance with seating?

Accepted Answer

We strive to provide a welcoming environment for all our guests. Unfortunately, due to the operational structure of our establishment, regular dining downstairs may pose challenges for those needing special seating assistance.

However, we are open to accommodating such requests on a case-by-case basis, considering individual needs. For specific inquiries or to discuss accessibility options, please feel free to contact us directly for personalised assistance. Your comfort and enjoyment are important to us.

Question 3

Can Pescatarian or Vegetarian menus be arranged?

Accepted Answer

Certainly! We are delighted to offer Pescatarian and Vegetarian menus to cater to diverse dietary preferences. To ensure we provide you with a tailored dining experience, please notify us at least 48 hours in advance. Unfortunately, failing to provide this notice may limit our ability to accommodate these dietary preferences.

Question 4

What is your cancellation policy?

Accepted Answer

We understand that plans can change. To cancel a reservation, please provide us with a minimum of 48 hours' notice via phone call or email. A nominal fee of £1.50 will be deducted when refunding your £20pp deposit.

If cancellation is made within the stipulated time frame, guests have the option to reclaim their deposit or reschedule for a future date. Please note that application fees of £0.60 and Stripe processing fees of £0.90 are applicable.

"no shows" will be charged the full amount of the menu per cover.
the card saved on file under the booking will be charged.

Question 5

Do you offer a wine flight?

Accepted Answer

We present optional set-price wine pairings to accompany our tasting menus. Our curated selection aims to complement and elevate the flavours of each dish on the tasting menu.

This offering provides an opportunity to explore a diverse range of flavours and products, enriching your culinary experience with unique and distinctive options.

Whether you're a wine enthusiast or seeking something new, our pairings promise an exploration of exceptional taste.

No pre-booking is required; our knowledgeable team will guide you through the options upon your arrival.

Question 6

What are your opening hours?

Accepted Answer

BAR HOURS
Mon: Closed
Tues: Closed
Weds - Sat: 12pm - Midnight
Sun: 12pm - 5pm 
 
FOOD SERVICE
Mon - Tues:
Closed
Weds - Friday
Evening Service: 6:30-8pm
 Saturday:
Lunch Service: 12pm-2:30pm
Evening Service : 6:30-8:30pm
Sunday
12:00 - 2:30pm

FAQs